FAQ's

	Customer Service Why am I being charged $1.50 assisted ordering fee to apply or order by phone, FAX or mail? How do I contact Customer Service? What if I cannot contact Customer Service by phone during business hours? What are your Customer Service hours? Q. Why am I being charged a $1.50 assisted ordering fee when I order by phone, FAX or mail? A. This is an administrative fee charged to your order for the personalized assistance Customer Service provides you in placing your order. This charge can be avoided by entering your application, order or membership renewal through your Back Office Website. Back to top Q. How do I contact Customer Service? A. You can reach Customer Service by calling 1-800-442-0993. Local residents may call 763-493-7770. Hours of operation from 8 a.m. to 5 p.m. Monday - Friday, Central Time Back to top Q. What if I cannot contact Customer Service by phone during business hours? A. There are several other ways to contact Customer Service: 1. E-mail: support@naturerich-inc.com 2. FAX your request to (763) 493-3216 3. Mail your request to: NatureRich, Inc. Attn:Customer Service 9060 Zachary Lane N, Suite 104 Maple Grove, MN 55369 4. Leave a voicemail and Customer Service will return your call within 24 business hours. Be sure to include your name, phone number, identification number if applicable, and a brief message. Back to top Q. What are your Customer Service hours? A. Customer Service Department hours are from 8:00 a.m. to 5:00 p.m. Central Standard Time, Monday-Friday. Customer Service is also closed on the major holidays. Back to top